Refund policy

Delivery and Returns 

Delivery Options

At Gear Now Sports, we want to ensure your custom sportswear arrives promptly and in perfect condition. Here’s what you can expect:

1. Standard Shipping:

- Estimated delivery within 5-7 business days.

- Tracking information provided upon shipment.

2. Express Shipping:

 - Available for faster delivery within 2-3 business days.

- Additional fees apply.

3. Local Pickup:

- If you’re in the Sacramento area, you can choose to pick up your order directly from our shop. Simply select the pickup option at checkout.

Returns and Exchanges

We want you to love your Gear Now Sports apparel. If you’re not completely satisfied, we offer the following return and exchange policy:

1. Return Eligibility: 

- Items must be returned within 48 hours of receipt.

- Products must be unworn, unwashed, and in original condition with tags attached.

2. Exchanges: 

- Need a different size or style? We’re happy to facilitate exchanges. Simply return the original item, and we’ll send you the new one upon receipt.

3. Return Process: 

- To initiate a return, please contact our customer service team at sales@gearnowsports.com. We’ll provide you with a return authorization and instructions.

4. Shipping Costs: 

- Original shipping costs are non-refundable. Customers are responsible for return shipping unless the item is defective or incorrect.

5. Defective or Incorrect Items: 

- If you receive a defective or incorrect item, please contact us within 2 days for a full refund or replacement.

Custom Order Return Policy 

At Gear Now Sports, we strive to ensure that you are completely satisfied with your custom orders. However, due to the personalized nature of these items, our return policy differs slightly from standard products. Here’s what you need to know:

 Custom Order Return Eligibility

1. All Sales Final: 

Custom orders, including personalized jerseys and team apparel, are typically final sale and cannot be returned or exchanged unless defective or incorrect.

2. Defective or Incorrect Items: 

- If your item arrives damaged, defective, or does not match the specifications provided during the order process, please contact us within 48 hours of receiving your order.

- We will assess the issue and arrange for a replacement or refund as appropriate.

Return Process 

1. Contact Us: 

To initiate a return for a defective or incorrect item, reach out to our customer service team at sales@gearnowsports.com. Please include your order number and details of the issue.

2. Return Authorization: 

If eligible, we will provide you with a return authorization and further instructions.

3. Shipping Costs: 

- Gear Now Sports will cover the return shipping costs for defective or incorrect items.

- Original shipping costs are non-refundable.

 Note

- Please double-check all details during the order process, including sizes, colors, and customizations, to ensure accuracy. Once an order is confirmed, changes cannot be made.

We appreciate your understanding and commitment to creating exceptional custom gear with us! If you have any questions about our policy or need assistance, don’t hesitate to reach out.

Thank you for choosing Gear Now Sports! We’re here to ensure your experience is seamless and satisfying. If you have any questions about delivery or returns, don’t hesitate to reach out!